72-hour satisfaction window
If you are not satisfied with your Personal IP Blueprint, email info@itspersonal.co within 72 hours of the delivery-email timestamp. Include the email address used at checkout and a short description of the issue.
Download condition
A refund is available only if no Blueprint PDF or Excel 90-day plan download has been initiated. Clicking the final confirmation to start either download permanently ends refund eligibility, even if you are still within the 72-hour window and even if the file does not finish downloading.
Opening and reviewing the private digital Blueprint in your browser does not, by itself, end the 72-hour refund window.
After 72 hours
Requests made more than 72 hours after delivery are not eligible for a satisfaction refund. If you experience a technical delivery problem, contact us so we can restore access or provide a corrected delivery.
How approved refunds are handled
Approved refunds are returned to the original payment method. Your bank or card provider controls when the credit appears. Refunded access may be disabled and associated downloadable files may no longer be available.
Legal rights
This policy does not limit any refund or consumer right that cannot be waived under applicable law.